Administration Team Leader

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

We’re looking for a proactive Administration Team Leader to join our Repairs & Maintenance division and oversee the day-to-day performance of our busy admin function for 1 year. If you thrive in a fast-paced environment, enjoy motivating teams, and take pride in delivering exceptional customer service, we’d love to hear from you!

What You’ll Deliver

As the Administration Team Leader, you’ll play a key role in ensuring our Repairs service runs smoothly and efficiently. You’ll oversee a team of Administrators, manage key contract processes, and contribute to delivering great outcomes for residents, clients, and contractors.

You'll be responsible for:

• Leading the daily operations of the admin team
• Managing shared mailboxes, supervisor admin tasks and the scaffold register
• Monitoring overdue work and jobs in jeopardy
• Ensuring KPIs are met consistently
• Maintaining contract registers and documentation
• Conducting audits and providing constructive feedback
• Delivering service updates in contract meetings
• Coaching and developing your team, including 1:1s and training
• Managing leave, absences and supporting with people management
• Driving a positive, inclusive team culture

About you

As the Administration Team Leader, you’ll bring strong leadership skills and a passion for customer service, alongside the ability to work under pressure and meet deadlines. You’ll be a natural problem solver with great attention to detail and experience in maintenance or call-centre environments.

Key skills & qualities:

• Excellent communication and telephone manner
• Strong team management capability
• IT literate
• Ability to prioritise, multitask, and stay calm under pressure
• Customer-focused mindset and willingness to go the extra mile
• Strong attention to detail and organisation skills
• Team player with a positive work ethic

Experience in:

• Call centre or high-volume admin environments
• Maintenance sector (desirable)
• Working with KPIs and operational targets

What We Offer

• Working hours 8-5, office based
• Contract: 12 months
• 25 days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.