Resident Liaison Officer

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.

The Role

To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction.

The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team.

Responsibilities

• Covering external works on high rise buildings, wall works, cladding panels, testing boilers and bricks in and outs.
• Dealing with Clients and Residents face to face and over the telephone
• Using your own vehicle / public transport to travel to singular locations in New Town and/or Birmingham.
• Covering communal areas – general let / shared ownership
• Organising and carrying out surveys 
• Booking appointments and providing residents with refurbishment options
• Provide a friendly courteous service
• Progress reporting and management of key performance indicators.

About You

• A Disclosure and Barring Services check will be carried out for successful candidates.
• Strong empathy and the ability to support vulnerable individuals with professionalism and care.
• Awareness of challenges faced by residents with dementia or other cognitive impairments.
• Excellent written and verbal communication skills with a calm, approachable manner.
• Highly organised, proactive and solution-focused.
• Confident working collaboratively with site teams and clients.

What We Offer

• £28,000 - £32,000 plus benefits including:
• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox – discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.