Contract Manager

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role

We’re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met.

You’ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis’s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment.

This role supports our long-term partnership with Notting Hill Genesis, one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.

Responsibilities

• Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios.
• Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets.
• Build and maintain strong relationships with clients, residents and internal stakeholders.
• Oversee contract performance, financial results, compliance, and customer satisfaction.
• Monitor progress, quality and specification compliance through site inspections and performance reviews.
• Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents.
• Ensure all works comply with Health & Safety legislation, RAMS and company procedures.
• Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement.
• Oversee contract variations, valuations and documentation, ensuring accurate financial reporting.
• Support commercial teams with forecasting, profitability reviews and business planning.
• Lead, mentor and develop your teams to achieve excellence in service delivery.
• Promote sustainability, compliance and equal opportunity across all operations.

About You

You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams.

• Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance.
• Formal qualification and/or trade background within the construction industry.
• Strong understanding of repairs, maintenance and operational management principles.
• Proven ability to manage budgets, performance KPIs and multi-disciplinary teams.
• Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable).
• Excellent leadership, organisation and communication skills.
• IT literate with experience using management systems and reporting tools.
• Full UK driving licence and willingness to travel to sites.
• Clean DBS.

What We Offer

• Competitive salary (commensurate with experience)
• Company vehicle and fuel card
• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox – discounts on coffee, cinema, travel and wellbeing
• One paid volunteer day each year
• Ongoing training, development and real career progression, Axis promotes from within

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.