Quality Assurance Officer

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.

Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money.

Responsibilities

• Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking, and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams, and client contacts.
• Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage, and cost agreement.
• Maintain accurate, controlled, and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
• Champion professionalism, safety, and resident-focused delivery.

About You:

To be successful in this Quality Assurance Officer role, you will require:

• Experience delivering or supporting reactive repairs within social housing.
• Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

What We Offer:

• Salary range of £40,000 - £45,000 depending on experience, plus performance-related bonus
• Pension, medical scheme options and life assurance
• 25 days’ holiday + bank holidays
• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing support service
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.