Systems and Customer Service Trainer - Stratford

Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Benefits

• Annual holiday 22 days; increase after 1 years’ service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause

The Role:

To deliver and develop training on all Axis systems, procedures and policies to new starters and existing Axis staff (including Managers, Supervisors and Client’s Staff). To ensure customer service and operational requirements are met and continuously improved in order to exceed expectations.

Responsibilities:

• Deliver training on Business Systems within the Housing Repairs & Maintenance operations, Projects and Planned teams to new starters and existing Office Staff (Including Managers, Supervisors and Clients Staff).
• Develop all relevant training materials and user guides for staff; ensuring these are kept up to date and reissued accordingly with any business changes.
• Ensure that training is structured and organised in line with the new starter inductions and allows for on-going support for further training opportunities.
• Deliver best practice training on Axis Policies, Processes and Customer Service; including call handling procedures and Complaints to deliver a “Best in Class” Service.

Key Skills:

• Strong communication skills with the ability to present to large groups of staff and clients.
• Problem solve and identify gaps where improvements can be made to improve the business.
• Interest in Learning and Development from a training perspective.
• Experience in delivering training on a one to one basis, and/or group sessions (Desirable).
• Ability to work on your own using initiative and work to strict deadline.

Many faces, One Axis  

We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.

If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.